following general conditions form an integral
part of the contract drawn up between you and
confirmation and payment terms
|| You can book on-line
by linking to our web-site www.villa-marcella.it
and clicking on “Bookings”. Within
24 hours you will receive confirmation of the availability
of the villa for the period you have requested.
Once you have received the e-mail confirming
availability, a 30% down-payment must be made
within 5 days and the balance must be paid 30
days prior to your departure.
Last-minute bookings, i.e. less than 30 days
from the beginning of your stay, must be paid
in full at the time of booking.
All details concerning payment will, however,
be included in the e-mail confirming availability
of the Villa.
||Prices are given
on a weekly basis according to the period indicated
in the price column. The minimum length of stay
is 7 days with arrival and departure from Saturday
The rent does not include all those items listed
on the “Availability” page under “extras to be paid on arrival”.
Problems concerning the supply of gas, water
and electricity may arise. Villa-Marcella cannot
be held responsible either for such cases or
for adverse weather conditions.
Prices may be up-dated
and departures: longer or shorter stays
||Arrival must be
between 4.00 p.m. and 7.00 p.m. and departure
before 10.00 a.m. If you are unable to arrive
within this period of time, please contact the
person in charge of the keys as soon as possible
at the number given in the e-mail confirming
your booking. He will then be able to arrange
a new time at his discretion. Arrivals are not
accepted after 9.00 p.m.
No refund will be made, if you are unable to
come to the apartment on the day or at the time
you have booked due to travel difficulties,
strikes, or for other personal reasons. The same rule applies to early departures.
If you wish to lengthen your stay, please contact
Villa-Marcella.it as soon as possible.
cancellation by the customer
||If you cancel your
stay, it is possible to change to another period
at the same price (if available). There will
be NO refund in the case of cancellation by
of the contract by Villa-Marcella
may cancel the contract and return the amount
paid in the case of force majeure (war, natural
calamities, fire in the booked apartment, sale
of the property by the owner).
of the tenant
||When the keys are
handed over, the tenant shall pay a sum of EURO
450.00 in cash as caution money. If this money
is not paid, the person in charge shall reserve
the right not to hand over the keys.
The number of people sleeping in the apartment
cannot exceed the number written in the contract.
The person in charge may refuse entry to any
The tenant undertakes to use the apartment and
respect all the rules of good neighbours. Crockery
and kitchen utensils must be cleaned by the
customer, as this is not included in the final
On departure the entire sum of caution money
will be returned on condition that the apartment
has suffered no damage.
and requests for refunds
||If on arrival or
during your stay you should find anything differing
from what you have booked, we advise you to
resolve the problem with the person in charge
of the keys. If this person is unable to resolve
the problem within a short time, you may contact
villa-marcella.it at one of the contact numbers
given on the web site. However, the people in
charge of greeting customers do not have the
authority to decide on any refunds.
shall not be held responsible in the following
a) Negligence or omission of services due to
b) In the case of force majeure or any event
which neither Villa-Marcella nor its representatives
(e.g. person in charge of the keys) can foresee,
however careful they may be.
c) Thefts in the apartments
||The place of jurisdiction
for any controversy arising from this contract
will be the Law Court of Arezzo.
Compulsory communication according to article
16 of the Law 269/98 – the law punishes
with imprisonment those offences concerning
prostitution, juvenile pornography, even if
those offences are committed overseas.