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Introduction The following general conditions form an integral part of the contract drawn up between you and Villa-Marcella
Contract confirmation and payment terms You can book on-line by linking to our web-site and clicking on “Bookings”. Within 24 hours you will receive confirmation of the availability of the villa for the period you have requested. Once you have received the e-mail confirming availability, a 30% down-payment must be made within 5 days and the balance must be paid 30 days prior to your departure.
Last-minute bookings, i.e. less than 30 days from the beginning of your stay, must be paid in full at the time of booking.
All details concerning payment will, however, be included in the e-mail confirming availability of the Villa.
Services and prices Prices are given on a weekly basis according to the period indicated in the price column. The minimum length of stay is 7 days with arrival and departure from Saturday to Saturday.
The rent does not include all those items listed on the “Availability” page under “extras to be paid on arrival”.
Problems concerning the supply of gas, water and electricity may arise. Villa-Marcella cannot be held responsible either for such cases or for adverse weather conditions.
Prices may be up-dated
Arrivals and departures: longer or shorter stays Arrival must be between 4.00 p.m. and 7.00 p.m. and departure before 10.00 a.m. If you are unable to arrive within this period of time, please contact the person in charge of the keys as soon as possible at the number given in the e-mail confirming your booking. He will then be able to arrange a new time at his discretion. Arrivals are not accepted after 9.00 p.m.
No refund will be made, if you are unable to come to the apartment on the day or at the time you have booked due to travel difficulties, strikes, or for other personal reasons. The same rule applies to early departures.
If you wish to lengthen your stay, please contact as soon as possible.
Contract cancellation by the customer If you cancel your stay, it is possible to change to another period at the same price (if available). There will be NO refund in the case of cancellation by the customer.
Cancellation of the contract by Villa-Marcella Villa-Marcella may cancel the contract and return the amount paid in the case of force majeure (war, natural calamities, fire in the booked apartment, sale of the property by the owner).
Obligations of the tenant When the keys are handed over, the tenant shall pay a sum of EURO 450.00 in cash as caution money. If this money is not paid, the person in charge shall reserve the right not to hand over the keys.
The number of people sleeping in the apartment cannot exceed the number written in the contract. The person in charge may refuse entry to any other people.
The tenant undertakes to use the apartment and respect all the rules of good neighbours. Crockery and kitchen utensils must be cleaned by the customer, as this is not included in the final cleaning.

On departure the entire sum of caution money will be returned on condition that the apartment has suffered no damage.
Complaints and requests for refunds If on arrival or during your stay you should find anything differing from what you have booked, we advise you to resolve the problem with the person in charge of the keys. If this person is unable to resolve the problem within a short time, you may contact at one of the contact numbers given on the web site. However, the people in charge of greeting customers do not have the authority to decide on any refunds.
Responsibility of Villa-Marcella Villa-Marcella shall not be held responsible in the following cases:
a) Negligence or omission of services due to third parties
b) In the case of force majeure or any event which neither Villa-Marcella nor its representatives (e.g. person in charge of the keys) can foresee, however careful they may be.
c) Thefts in the apartments
Place of jurisdiction The place of jurisdiction for any controversy arising from this contract will be the Law Court of Arezzo.
Compulsory communication according to article 16 of the Law 269/98 – the law punishes with imprisonment those offences concerning prostitution, juvenile pornography, even if those offences are committed overseas.



Via Burzagli, 16
52022 Cavriglia (AR)

Tel.    +39.075.5720293
Mobile +39.348.3300721
Fax    +39.075.5720293

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